Shipping policy

Shipping Policy

Thank you for visiting and shopping at Pawlume! Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

  • All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification with tracking information as soon as your order has shipped.

Estimated Shipping Times

Since we ship our products directly from our manufacturing network to offer unique pet products, shipping times vary by location:

  • United States: 7 – 12 business days

  • Canada & United Kingdom: 8 – 14 business days

  • Australia & Europe: 8 – 15 business days

  • Rest of the World: 10 – 20 business days

Please Note: Shipping times are estimates and may occasionally experience minor delays due to customs processing, weather events, or high holiday volume.

Shipping Rates

  • Standard Shipping: Calculated at checkout based on location and package weight.

  • Free Shipping: We offer free standard shipping on orders over [e.g., $50.00] (adjust threshold if applicable).

Order Tracking

Once your package ships, you will receive an email containing a tracking number and a link to track your order in real time. Please allow 24–48 hours for tracking details to update on the courier network.

Incorrect Addresses & Undeliverable Packages

Please ensure your shipping address is entered correctly at checkout. Pawlume is not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us as undeliverable, reshipping fees may apply.

Customs, Duties, & Taxes

Pawlume is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Delayed Packages

If your tracking information has not updated for over 30 days (or 40 days during peak holiday seasons), please contact us immediately at anthonyselitesage@proton.me so we can issue a replacement or full refund.